How To Make A Purchase

Making a purchase could not be simpler, just add the item(s) you wish to buy by adding them to your 'shopping basket'. Then choose your preferred delivery option. The default shipping destination is the UK, simply change to a different country if applicable and click update, choose preferred shipping method and then click checkout. If no shipping options appear for your destination then you may have gone over the 2kg limit of shipping abroad, in this case either split into smaller orders or email us for a quote via another method.

Enter the name for delivery and phone number and email (for billing only) and then enter your postcode in the address finder (UK only - you can't type your address in manually) then click continue.

Choose your payment option and enter any comments necessary, click continue.

Review your order, you can click 'edit' next to the billing address if this is different to delivery and you can also redeem any voucher codes by clicking edit next to the payment option. Click continue and you will be taken to the payment page of your choice.

Payments

All major debit and credit cards are accepted via Sage Pay (Visa, Visa Debit, Visa Electron, Mastercard, Solo, and Maestro)

For more information on SagePay please visit their website www.sagepay.co.uk

Paypal Account Holders - Can also accept Amex through Paypal.

For more information on Paypal please visit their website www.paypal.com

Paypal echeques - items will not be sent until the echeque has cleared which in some cases can take a couple of weeks, we will notify you if you pay this way. Echeques can occur when either you have no funds in your paypal account or the debit / credit card on file has expired.

Over the Phone - We can also take orders / payments over the phone, just call us on 01865 891562.

Privacy / Security

We at All Things Gifts respect our customers privacy and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it, you can also subscribe or unsubscribe at any time by logging in to your account.

The Merchants that we use are Protx and Paypal which automatically encrypts your confidential information in transit from your computer to ours using 'Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. We do not see any of your credit card information as this is dealt with directly by Protx and Paypal. We are Paypal verified (see logo at bottom of homepage) which means Paypal have checked our details to ensure we are who we say we are. Feel free to click on the logo to check this for yourselves.

We also have a RapidSSL certificate installed on the site to also protect any personal information that is entered prior to the payment pages again look out for the yellow padlock at the bottom right of your screen.

For more information on RapidSSL please visit their website www.trustico.com

Shipping and Handling

Simply add the item(s) to your basket and you will see the different postage options available. If you are outside the UK you will need to select the destination from the drop down menu and click update.

We only Ship to the following countries outside the UK:-

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United States.

All Orders under 2kg can be sent via airmail or international signed for (recommended). Orders over 2kg can be sent by DHL Europlus (Certain destinations only) and is £25 per order, parcel should arrive within 2 to 5 days depending on destination and tracking details are available and insurance is included up to £500.

For orders over 2kg for other destinations please email us for a quote via DHL.

If the postage cost calculated is a lot more than the actual postage paid by us plus packaging, then a refund for the difference will be given to you via the method you origanlly used, this will be done at our discretion.

If you would like another postal service please feel free to email us for a postage quote eg. International Airsure (certain destinations only).

STANDARD UK DELIVERY 1 TO 3 DAYS (ROYAL MAIL - NOT GUARANTEED) - ONLY £2.95 PER ORDER

Orders will be dispatched either by Royal Mail 1st Class, or Royal Mail 1st Class Recorded depending on the value of the order.

SPECIAL DELIVERY NEXT DAY /SATURDAY SPECIAL DELIVERY - Rates depend on the weight of the order. To see these costs before entering your details simply add the item(s) to your basket.

COURIER NEXT WORKING DAY DELIVERY ONLY £7.99 PER ORDER - Order must be placed before 12pm (Mon to Fri only no weekend deliveries) (Excludes Scottish Highlands & Islands, Isle Of Wight and Ireland) please choose special delivery instead if you live in any of these areas.

Free Postage (UK Only)

If you spend over £30 (website only) then your item(s) will be sent free of charge via either Courier, 1st Class, 1st Class Recorded or Special Next Day Delivery, simply choose the 'free postage' option when checking out. The postage method chosen will be decided by us.

All items will be packaged with bubble wrap and any additional packaging necessary to reduce the chance of damage in transit. We only use new boxes and jiffy bags.

Delivery schedule.

Once payment has been received we will aim to dispatch your order via Courier, Royal Mail or Airmail within 24 hours, where possible the same day. Majority of orders placed before 4pm are sent out the same day.

Items should arrive within the following timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please allow 28 days for delivery.

UK Only

• 1st Class - 1 to 3 days
• 1st Class Recorded- 1 to 3 days (requires a signature on delivery)
• Guaranteed next day delivery by 1pm (Monday to Friday only and requires a signature on delivery)
• Courier Service - Next Working Day Service (Excludes Saturday Delivery) (Mon To Fri Only) (Orders must be received before 1pm) The 48 hr service is 2 days from the day the order is dispatched not when it is placed.

All other countries

• Airmail - Europe 3 to 5 days, rest of world 7 to 10 days (There is a maximum weight for this service of 2kgs and the dimensions of the box cannot add up to more than 90cm i.e Height + Length + Width) Please email us for a quote if this happens.
• International signed for - same as airmail but requires a signature on delivery. (Weight and size restrictions still apply, see airmail above)
• DHL Europlus (Certain European destinations only) (arrives with 2 to 5 days, Tracking available and Insured up to £500) Weight 2kg to 10kg.

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

Privacy policy

We at All Things Gifts respect our customers privacy and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it, you can also subscribe or unsubscribe at any time by logging in to your account.

We do use 'cookies' on our website which helps keep track of items you have put in your basket to make your shopping experience easier. You can disable cookies in your browser at any time and you can also delete any saved cookies on your hard drive by deleting all 'temporary internet files' via your control panel in windows.

The Merchants that we use are Protx and Paypal which automatically encrypts your confidential information in transit from your computer to ours using 'Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. We do not see any of your credit card information as this is dealt with directly by Protx and Paypal. We are Paypal verified (see logo on homepage) which means Paypal have checked our details to ensure we are who we say we are. Feel free to click on the logo to check this for yourselves.

Returns policy

We at All Things Gifts are confident that you will be happy with your purchase(s) but if for any reason you wish to return an item we provide a 14 day period starting from the day after the item(s) are delivered in which you can return your purchase. All items must be returned in a saleable unused condition, which means all tags must be still be attached and any packaging not opened or damaged. A refund will then be issued within 30 days.

Postage, packing and returns postage are direct costs and we regret that they cannot be refunded. (applicable only if the item isn't damaged or faulty)

If items are received faulty or damaged then we must be contacted within 48 hours of delivery to discuss what is wrong with the item(s). The faulty / damaged item(s) will need to be returned to us with all the original packing and parts. Postage costs incurred by the customer in order to send it back to us will be refunded. A replacement will then be sent out (subject to stock availability) or if not available then a refund will be given which will include the postage cost originally paid by the customer. Refunds will be issued within 30 days.

We cannot be held responsible for packages lost in transit that are returned to us. It is your responsibility to return the item(s) to us, we therefore recommend that you send the package by Recorded / Special Delivery.

Please contact us if you wish to return any items at sales@allthingsgifts.co.uk

VAT

All our prices are inclusive of VAT, each customer will receive a VAT invoice with their order.

If you should have any questions with regard to any of our terms and conditions, please do not hesitate to contact us.