Shipping and Handling

Simply add the item(s) to your basket and you will see the different postage options available. If you are outside the UK you will need to select the destination from the drop down menu and click update.

We only Ship to the following countries outside the UK:-

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Slovenia, South Africa, Spain, Sweden, Switzerland, United States.

All Orders under 2kg can be sent via airmail or international signed for (recommended). Orders over 2kg can be sent by DHL Europlus (Certain destinations only) and is £25 per order, parcel should arrive within 2 to 5 days depending on destination and tracking details are available and insurance is included up to £500.

For orders over 2kg for other destinations please email us for a quote via DHL.

If the postage cost calculated is a lot more than the actual postage paid by us plus packaging, then a refund for the difference will be given to you via the method you origanlly used, this will be done at our discretion.

If you would like another postal service please feel free to email us for a postage quote eg. International Airsure (certain destinations only).

STANDARD UK DELIVERY 2 TO 5 DAYS (UNDER 500G) - ONLY £2.95 PER ORDER

STANDARD UK DELIVERY 2 TO 5 DAYS (UP TO 1KG) - ONLY £3.95 PER ORDER

STANDARD UK DELIVERY 2 TO 5 DAYS (OVER 1KG) - ONLY £4.95 PER ORDER

Orders will be dispatched either by Royal Mail 1st Class, or Royal Mail 1st Class or 2nd Class Recorded depending on the value of the order.

SPECIAL DELIVERY NEXT DAY /SATURDAY SPECIAL DELIVERY - Rates depend on the weight of the order. To see these costs before entering your details simply add the item(s) to your basket.

COURIER NEXT WORKING DAY DELIVERY ONLY £7.99 PER ORDER - Order must be placed before 12pm (Mon to Fri only no weekend deliveries) (Excludes Scottish Highlands & Islands, Isle Of Wight and Ireland) please choose special delivery instead if you live in any of these areas.

ME TO YOU BEARS - FREE (UK ONLY) POSTAGE ON ALL ITEMS IN THIS CATEGORY.

All Me To You Bears will be sent via 1st class, 2nd class, 2nd class Recorded or 1st Class Recorded depending on the Value of the Order and should arrive within 2 to 5 days.

If you need the item(s) urgently then we recommend that you choose the special delivery or courier postage option rather than the free postage option.

Free Postage (UK Only)

If you spend over £75 (website only) then your item(s) will be sent free of charge via either Courier, 1st Class Recorded or Special Next Day Delivery, simply choose the 'free postage' option when checking out. The postage method chosen will be decided by us.

All items will be packaged with bubble wrap and any additional packaging necessary to reduce the chance of damage in transit. We only use new boxes and jiffy bags. A small charge is added to the postage cost to cover packaging and handling.

Delivery schedule.

Once payment has been received we will aim to dispatch your order via Courier, Royal Mail or Airmail within 24 hours, where possible the same day.

Items should arrive within the following timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please allow 28 days for delivery.

UK Only

• 1st Class - 1 to 2 days
• 1st Class Recorded- 1 to 2 days (requires a signature on delivery)
• Guaranteed next day delivery by 1pm (Monday to Friday only and requires a signature on delivery)
• Standard parcels - 3 to 5 days
• Courier Service - Next Working Day Service (Excludes Saturday Delivery) (Mon To Fri Only) (Orders must be received before 1pm)

All other countries

• Airmail - Europe 3 to 5 days, rest of world 7 to 10 days (There is a maximum weight for this service of 2kgs and the dimensions of the box cannot add up to more than 90cm i.e Height + Length + Width) Please email us for a quote if this happens.
• International signed for - same as airmail but requires a signature on delivery. (Weight and size restrictions still apply, see airmail above)
• DHL Europlus (Certain European destinations only) (arrives with 2 to 5 days, Tracking available and Insured up to £500) Weight 2kg to 10kg.

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.